Ink cartridges installed incorrectly or missing.Refer this article to know more information about colour or. The printer test page may not print if it is having a mechanical problem. Go to Control Panel on your system and click on Hardware and sound 2. The printer prints the Print Quality Diagnostic report. The ink cartridges need to be clear of anything blocking their path, such as dried ink or paper jams. It may be time to replace your ink cartridges if your Printhead Cleaning Cycle does not improve print quality. This process prints many pages of text, similar to a printer test page, to flush out ink that has dried on the printhead. You can find Printhead Cleaning Cycles in the printer's menu settings or under 'Devices and Settings' on your PC. When you complete a Printhead Cleaning Cycle, like the printer's test page, you print many pages to remove any dried ink or irregularities from the cartridge.Ĭlean the printheads. You can find the printhead cleaning cycle in the menu settings on the printer display or in the devices and settings section on your PC. Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.Using the Printhead Cleaning Cycle, clean the printheads. If you need help locating these, How to Locate the Serial Number on a Lexmark 24xx/25xx/25xx+ Series Forms (Dot Matrix) Printer. NOTE: When calling for support, you will be asked for your machine/model type and serial number ( SN). Please contact Lexmark Technical Support if you need additional assistance. For more information in troubleshooting missing lines or dots, Missing Lines or Dots on Every Character Printed on a Lexmark 25xx/24xx Forms Printer.The test can be performed either when the printer is in stand-alone mode or when it is connected to the computer.The contents of the printout may vary slightly depending on the model series of the printer.The continuous test only prints an 8.00 inches print line.When finished, power off the printer to end the continuous print test. To interrupt the test, press the green Start/Stop key. Power on the printer while still holding the key down.

It indicates a hardware failure if numbered lines or parts of lines are missing from the printhead bank, or if dots are missing from characters in the font/pitch test. This test consists of a printhead bank test and a sample “font/pitch” test. How to Print a Continuous Hardware Test Page on a Lexmark Forms Printer 23XX, 24XX, and 25XX ENUS4168

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